Refund policy
For Refund, return shipment must be arranged by you and at your own expenses. We recommend using a service with tracking and insurance.
Please note that you must retain the receipt of the return shipment until the product is received and refunded by trigram. Once the returned product is received by trigram, the return will be processed for an Exchange or Refund as per your request within 30 days. trigram will cover the cost for outgoing shipping of Exchanges in metropolitan France only, but reserves the right to request additional shipping costs from the customer in some circumstances.
For full Returns & Exchanges information, click here.